Engagement Terms

My Nonna's aim is to provide loving, family support to your household. This is primarily centred around childcare and where desired cooking for your family. My Nonna is comfortable with light household duties carried out during the care of your family, such as folding laundry, or sorting the dishes, but is not a cleaning service.  The hourly rate covers multiple children (many of our Nonnas love a challenge!).  You can even share a Nonna if you have another family at your school or kinder who needs the same service.

Each Nonna has Professional Indemnity, Public Liability and Workcover Insurances. Nonnas will also have current Working with Children Checks.  Many Nonna's are also Registered Carers with the Department of Human Services and you may be eligible for the Childcare benefit which is means tested.

Having a Nonna is easy for you.  We handle your Nonna's pay, superannuation and insurances.  Your Nonna will complete a timesheet and submit it to us each week, so hours can be flexible (providing your Nonna is happy too) and we will invoice you each week for hours.

Terms Include:

  • Initial one off placement fee and two weeks pay invoiced once you choose your Nonna

  • 3 day payment terms (we like to pay our Nonna’s quickly)

  • Minimum of three hours per day - (can be split between before school and after school pick-up if we can find a Nonna in your suburb)

  • Family to provide all required ingredients for cooking

  • Any additional ingredients purchased by your Nonna, to be reimbursed on the day

  • Car Seats to be provided and fitted by family for use in Nonna’s car (If not using family car)

  • Cancellation within 24hrs will attract a 50% charge

  • Two weeks termination notice of My Nonna’s service is required

My Nonna reserves the right to change pricing schedule and terms at any time. Any change to the above will be notified in writing.

At this time the childcare subsidy is not applicable to the My Nonna service, however we are currently applying for this to change.

The below table outlines rate for part-time, ongoing Nonna assistance.  Should you wish to hire a Nonna Full-time (more than 30 hours per week) or a live-in Nonna, we will find a Nonna for you and just charge a one-off placement fee (your Nonna will be your employee).  Contact us for more information regarding rates. 


Charge including GST

Initial one off placement fee


Rate per hour

$38.50 (per hour, not per child - have a few children? Same price.)

Mileage for use of Nonna’s car

$1.10 per km